Lumo Hook

Returns Policy

Acovs Return and Refund Policy At Acovs, we are committed to delivering high-quality products and ensuring customer satisfaction. To support your shopping experience, we provide a transparent and fair return and refund policy. Please review the following guidelines for eligibility and process details. General Return Policy Return Window: You may return items within 30 days of delivery if you are not completely satisfied with your purchase. Eligibility Conditions: Items must be unused, unwashed, and undamaged. All packaging, labels, and tags must remain intact and attached to the item. Exclusions: Promotional items, flash sales, clearance items, and products marked as "final sale" are not eligible for returns or refunds. Repackaging Fee: If the original packaging is not available, a repackaging fee of $45 will be charged. Return Process Initiate a Return: Contact us via email at acovst@gmail.com with your order details and return reason. Shipping Costs: Customers are responsible for return shipping costs unless the return is due to a quality issue or our error. Return Address: Acovs 11250 Poplar Ave, Fontana, CA, 92337 Tel: 844-242-1885 Refund Timeline: Refunds are processed within 3-7 business days after we receive and inspect the returned item. Refunds will exclude original shipping charges and any return shipping fees. Non-Quality Related Returns If the return is not due to a defect or error: Original shipping charges are non-refundable. Items must meet the eligibility conditions outlined above. For self-arranged shipping, customers are responsible for shipping costs and providing a tracking number to expedite the refund process. Quality-Related Issues If the product is defective, damaged during shipping, or the wrong item was sent: Contact us at acovst@gmail.com with detailed information and supporting photos. Depending on the situation, we may: Offer a partial or full refund. Provide a replacement. Send a return label for the defective or incorrect item. Order Cancellations Before Shipment: Orders can be canceled within 24 hours of placement for a full refund. Contact us promptly with your order details to ensure timely processing. After Shipment: Cancellations are subject to a $19 recall fee for UPS Ground deliveries. For other shipping methods, you must reject the package upon delivery. Damaged or Lost Packages Damaged During Shipping: If you notice damage upon delivery, please reject the package and contact us immediately. Lost Packages: If the package does not arrive by the expected delivery date, check with neighbors and the shipping carrier. If unresolved, contact us to initiate a lost package claim. Late or Missing Refunds If you have not received your refund within the expected timeframe: Check your bank account or contact your credit card company for updates. If still unresolved, email us at acovst@gmail.com for assistance. Customer Support For additional questions or concerns, please visit our Contact Us page or email us directly at acovst@gmail.com.

Shipping Policy

Shipping Costs & Tax 1. Shipping details for all products in the acovs store: 1: For the United States, all products are free of charge; 2: For other regions (including but not limited to Canada, Australia, etc.), product shipping charges are tiered based on the amount of the product. 2. In order to let our customers have a better shopping experience and reduce additional costs, acovs will withdraw part of our profits from our order amount to pay customers the corresponding state sales tax. Therefore, you do not have to worry about excessive sales tax. Shipping Locations 1. Shipping is only valid for shipping addresses in the United States excluding Alaska, Hawaii, Puerto Rico, and Guam. 2. We do not deliver to P.O. Boxes and APO/FPO addresses. Shipping Methods All orders are shipped out via UPS or USPS or FedEx. Shipping and Delivery Estimates We ship in-stock orders as soon as possible. In most cases, your order is estimated to ship on the next business day. This is often the day you placed it or the day after, but there are situations where it may take longer. All estimates are based on business days. If you have ordered multiple items with different delivery destinations, you may receive separate order shipments. Delivery will typically take 3 to 5 days, depending on your destination and the shipping carrier. For example, if you ordered one product from acovs, it will takes: 1. 1-2 working days for processing; 2. 3-5 working days for delivery. This means your package can be delivered in 4 business days at the fastest and 7 business days at the slowest. In the event of any shipment not being fulfilled or shipped out after label creation, shipments exceeding 8 business days have the option to choose order cancellations or partial refunds. Please see the return policy for more details. When encountering force majeure, the processing of orders will be delayed. Nevertheless, it is ensured that your order will be processed in a fast manner when weather permits. We take every reasonable precaution to ensure that products are not damaged, If the item is damaged in transit, please immediately contact us at acovst@gmail.com within 3 business days after receiving shipping. Note any visible damages and be as specific as possible as this will assist us in processing your damage claim with the delivery carrier Orders Tracking You will be sent at least 2 emails for each order you place: Once you've placed an order, you will receive an Order Acknowledgement email to confirm your order details. Once your item ships, you will receive a Shipment Confirmation email including your order number, the carrier's information, the date and time the order was placed, the status of the order, and package tracking numbers for items that have shipped. For the exact locations of your shipment, please track your items on the carrier's official website. You can visit our online Order Status 24 hours a day, 7 days a week, to view the most up-to-date status of your order. Sign in with your acovs account and password to get a summary of past orders by visiting our track your order Page for detailed steps of order tracking. Note 1. Please verify you have the correct shipping address on your order PRIOR to making payment as this is the address we will ship to. 2. We are not responsible for any return shipping cost if the product didn't meet your expectation nor placed a wrong order after the order has been shipped out. 3. Items that weigh less than 150lbs will be dispatched by UPS. While items that weigh more than 150lbs will be delivered by truck.