Refund policy

Accepted Returns

We want you to be completely satisfied with your purchase, so we accept returns for both defective and non-defective products. To start a return, please contact us at Support@fioredecor.net. Kindly note that items mailed back without our prior authorization will not be accepted.

Exchanges

We accept exchanges so if you decide you’d prefer a different item, we are happy to help. Simply reach out to our support team with your order number and the product you're interested in, and we’ll guide you through the next steps.

Product Condition

For a return to be valid, the products condition must be new only. This requires the item to be unused, stored in its original packaging, and still have all tags attached. Items that arrive defective, damaged, or incorrect are exempt from the 'new condition' requirement. Please contact us with photos within 30 days and we will arrange a solution at no cost to you.

Return Window

You have a 30-day window starting from the day your order was delivered to request a return.

Return Method

All returns must be sent by mail. Once we approve your request, we will provide a return address and instructions on how to ship your package. Please ensure the item is packaged securely to prevent damage during the journey back to us.

Return Label

The cost of return shipping is the customer's responsibility. We highly recommend choosing a shipping method that includes tracking to ensure the package reaches us safely.

Restocking Fee

We believe in a transparent shopping experience, which is why our restocking fees come at no cost to you.

Damaged Products

If your order arrives damaged or defective, please contact our customer support with photos of the product and packaging within 48 hours of delivery.

Refund Time

Once your return is received and inspected, we will issue a refund to your original payment method. The refund is processed within 7 business days after we receive your return.

If you have any questions or concerns, we'll be more than happy to assist!

Email: Support@fioredecor.net
Phone: +1 (561) 741-1410

Customer Service Hours

Monday – Friday: 9:00 AM – 6:00 PM (EST)
Saturday: 10:00 AM – 4:00 PM (EST)
Sunday: Closed